Frequently Asked Questions

Everything you need to know about our artisanal pretzels.

How do you ensure the freshness of the pretzels during shipping?

All our pretzels are baked to order and vacuum-sealed immediately. We use insulated packaging and expedited shipping to ensure they arrive at your door with that bakery-fresh texture and taste.

Do you offer gluten-free or vegan pretzel options?

Yes! We have a dedicated line of vegan-friendly pretzels made with plant-based butter alternatives, as well as a certified gluten-free variety made from a proprietary rice and potato flour blend.

What is the best way to reheat my pretzels?

For the best experience, we recommend heating your pretzels in a preheated oven at 350°F (175°C) for 3-5 minutes. This restores the crisp exterior and soft, chewy interior better than a microwave.

How long do the pretzels stay fresh after delivery?

When kept in their original sealed packaging, our pretzels stay fresh for up to 7 days. You can also freeze them for up to 3 months; just make sure they are wrapped tightly to prevent freezer burn.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is a quality issue, please contact our support team within 24 hours for a full refund or replacement.

Can I place a bulk order for events or corporate gifting?

Absolutely. We offer discounted rates for bulk orders over 50 units and provide custom packaging options for corporate branding. Please contact our events team via the 'Bulk Orders' page for a quote.