Returns & Exchanges

At Pretzels, we want you to love every bite, but due to the perishable nature of our snacks, we offer a satisfaction guarantee on unopened or damaged items within 14 days of delivery. If your order doesn't arrive fresh and crunchy, we are committed to making it right through a replacement or refund.

1

Check Your Order

Inspect your pretzel shipment upon arrival to ensure all items are present and the packaging is intact.

2

Contact Our Team

Email [email protected] within 14 days with your order number and photos of any quality issues or damage.

3

Review Process

Our snack specialists will review your request within 48 hours to determine if a return or direct replacement is necessary.

4

Receive Refund or Replacement

Once approved, we will either ship out a fresh batch of pretzels immediately or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing