Returns & Exchanges
At Pretzels, we want you to love every bite, but due to the perishable nature of our snacks, we offer a satisfaction guarantee on unopened or damaged items within 14 days of delivery. If your order doesn't arrive fresh and crunchy, we are committed to making it right through a replacement or refund.
Check Your Order
Inspect your pretzel shipment upon arrival to ensure all items are present and the packaging is intact.
Contact Our Team
Email support@pretzels.com within 14 days with your order number and photos of any quality issues or damage.
Review Process
Our snack specialists will review your request within 48 hours to determine if a return or direct replacement is necessary.
Receive Refund or Replacement
Once approved, we will either ship out a fresh batch of pretzels immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing